Last Updated: 25/Nov/2020
KB#: 000020813
Microsoft has announced that IE 11 will be the last major version of IE and that consequently, it will be ending mainstream support. For detail, see Lifecycle FAQ - Internet Explorer and Edge.
Once Microsoft ends support for IE, it will no longer be provided with Microsoft security updates. This will make IE highly vulnerable to viruses and other factors that could disrupt normal browser operation. In addition, given the increasing number of services and tools that do not support IE compatibility in recent years, we will be implementing the following policy to ensure that customers can continue to use our products reliably.
Support policy for IE that is no longer supported by Microsoft
Based on our support policy, environments running on IE, for which Microsoft mainstream support has ended, will automatically be switched to the Limited Support Service, which includes the following:
- Answering questions about operation methods and inquiries regarding emergency situations when production operation has stopped
- Providing information on known failures
- Providing version upgrades
Patches and service packs normally provided as maintenance for our products (version) using IE as the operating environment will no longer be implemented after Microsoft’s end of mainstream support date.
Reference: End of mainstream support dates for operating system and IE versions
|
Operating system |
IE |
End of mainstream support date |
|
Windows 7 |
IE8, 9, 10, and 11 |
Support ended |
|
Windows 8 |
IE10 |
Support ended |
|
Windows 8.1 |
IE11 |
09/Jan/2018 |
|
Windows 10 (except LTSB/LTSC) |
IE11 |
14/Oct/2025 |
|
Windows 10 Enterprise 2015 LTSB |
IE11 |
13/Oct/2020 |
|
Windows 10 Enterprise 2016 LTSB |
IE11 |
12/Oct/2021 |
|
Windows 10 Enterprise 2019 LTSC |
IE11 |
09/Jan/2024 |
Support policy for SVF products
|
Products (features) |
Version |
Response |
|
SVF Web Designer |
9.2 to 10 |
In January 2021, we will announce support details for Microsoft Edge. |
|
SVF for Web/Client |
9.0 to 10 |
In January 2021, we will announce support details for Microsoft Edge for SVF9.2 and later. |
|
SVF Java Executive Unit (environment settings) |
||
|
Report Director Enterprise (Configurator and Utility) |
||
|
Universal Connect/X (operation settings) |
9.2 to 10 |
In January 2021, we will announce support details for Microsoft Edge. |
|
SVF for PDF Client Edition (environment settings) |
9.2 |
|
|
SVF EA Connect |
9.2 and 9.3 |
There are no plans to support other browsers. We recommend that you upgrade to the latest version and switch from using IE to another browser before the end of Microsoft’s mainstream support. |
|
SVF PDF Archiver |
9.2 |
We recommend that you upgrade to the latest version of SPA and switch from using IE to another browser by the end of Microsoft’s mainstream support. |
|
SVF PDF Loader |
9.2 |
Support policy for SPA products
| Product |
Version |
Response |
|
SPA |
9.3 to 10 |
We recommended that you switch from using IE to another browser before the end of Microsoft’s mainstream support. |
|
SPA ETL Option |
10.0 to 10.2 |
|
|
SPA Visualization Option |
10.4 |
Support policy for Dr.Sum/Dr.Sum EA products
|
Product |
Version |
Response |
|
Dr.Sum Datalizer Dr.Sum EA Datalizer |
4.0 to 5.5 |
We recommended that you switch from using IE to another browser before the end of Microsoft’s mainstream support. |
|
Dr.Sum TextOLAP Dr.Sum EA TextOLAP |
4.0 to 5.1 |
|
|
Dr.Sum Connect Dr.Sum EA Connect |
4.0 to 5.1 |
Support policy for MotionBoard products
|
Product |
Version |
Response |
|
MotionBoard |
5.5 to 6.1 |
We recommended that you switch from using IE to another browser before the end of Microsoft’s mainstream support. |
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