Report Director Enterprise Ver.10.0: Cannot cancel printing

KB#: 000020580
Last Updated: 11/Aug/2020

Affected Products

Report Director Enterprise Ver.10.0 (Including Report Director Enterprise option)

Description

We have confirmed that printing cannot be cancelled when the spooled document is in the following status.

• Printing
• Waiting for printer ready
• Waiting for paper-change
  

Solution

For customers using RDE Ver.10.0, we provide the patch.

Contact global support if you need to apply it.

Note:

This patch is applicable only for Report Director Enterprise Server 10.0.0.16.

To check version, run the following command on command prompt.

• Windows: %FIT_PRODUCTS_BASE%\rdjava\rdserver\rd_server_version.bat
• UNIX/LINUX: $FIT_PRODUCTS_BASE/rdjava/rdserver/rd_server_version.sh