KB#: 000020580
Last Updated: 11/Aug/2020
Affected Products
Report Director Enterprise Ver.10.0 (Including Report Director Enterprise option)
Description
We have confirmed that printing cannot be cancelled when the spooled document is in the following status.
- Printing
- Waiting for printer ready
- Waiting for paper-change
Solution
For customers using RDE Ver.10.0, we provide the patch.
Contact global support if you need to apply it.
Note:
This patch is applicable only for Report Director Enterprise Server 10.0.0.16.
To check version, run the following command on command prompt.
- Windows: %FIT_PRODUCTS_BASE%\rdjava\rdserver\rd_server_version.bat
- UNIX/LINUX: $FIT_PRODUCTS_BASE/rdjava/rdserver/rd_server_version.sh
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