SPA Print Function Doesn’t Work in Internet Explorer 11 After Upgrading to Windows 10 Version 2004 or later

Last Updated: 02/July/2020

KB#: 000016617/000016628

Affected Products

• SPA Ver.10.0 to Ver.10.3
• SPA Cloud

Description

We have confirmed that the print function with Adobe PDF Reader add-on doesn’t work in Internet Explorer 11 after upgrading to Windows 10 version 2004 released by Microsoft on 28 May, 2020. Specifically the following functions cannot be used in Internet Explorer 11:

• Printing function

• SPA Web API Download Print Document

• SPA Web API Download Packed Print Documents  

The print dialog doesn’t show when you click OK in Print on Client or Bulk Print, or print a PDF downloaded through the SPA Web APIs.

 These functions still work in Internet Explorer 11 with Windows 10 version 1909.

 
Solution

For SPA 10.0 to 10.3, we will fix the issue in SPA 10.4, to be released on 31 August 2020.

For SPA Cloud, we will fix it during system maintenance scheduled for 12 September 2020.