Cannot Fetch Salesforce Data

KB#: 000015799

Last Updated: 21/Sep/2018

Question: I cannot fetch Salesforce data with an error message. How can I fix it?

Answer: If you use VyNDEX 1.4.2.13 or later, open, and save any sheet created in older version of VyNDEX, you may get following error and fail to pull the Salesforce data: The key you specified doesn't exist in the directory. You can fix it as follows:

1. Open the sheet and login to Salesforce in VyNDEX tab.
2. Choose target object in Select Object and click OK.
3. Open Field Editor and click OK to pull the data again.
4. Click Pull and make sure the error message no longer show.