SPA: Printing Function Doesn't Work in Google Chrome 77

KB#: 000016352
Last Updated: 1/Oct/2019

Affected Products

• SPA Ver. 9.3
• SPA Ver. 10.1 to 10.2

Summary

Following SPA functions are not available with Google Chrome 77 which was released 11 Sep, 2019: 

• Printing function
• SPA Web API "Download Print Document"
• SPA Web API "Download Packed Print Documents"

Print dialog doesn't appear when clicking OK button in Print on Client or Bulk Print dialog box. For SPA Web API, Print dialog doesn't show when opening downloaded PDF in Google Chrome 77.

Workaround

For printing function: 

• Download archived document and print it in Acrobat Reader.
      or 
• Use SPA in Internet Explorer.

For Web API: 

• Open downloaded PDF in Acrobat Reader or Internet Explorer.
     or
• Open Print dialog in Print menu in Google Chrome.

Solution

For printing function, the issue has been fixed in patch 10.2.0.1. Contact us to get the patch.

For Web API, apply workaround as described above.