Last Updated: 24/Apr/2019
You can use Dr. sum tool to get Dr. Sum system configuration information. It's helpful for dev to investigate customer issue. Please be noted all UI texts of the tool are not translated into English. We are sorry for the inconvenience.
Here’s step by step instruction:
- Unzip DrSUM_Log_Retriever.zip on the Dr. Sum server (or client for Dr. Sum client or add-in).
- Run .exe file.
- Click link enclosed in red rectangle and specify a folder to save the log file.
- Click Run (実行) button enclosed in Red rectangle.
- Click Finish (終了) button next to Run button to finish.