KB#: 000007163
Last Updated: 31/Dec/2020
System requirement for SVF Cloud (Web API), SVF Cloud for Salesforce and SVF Cloud for ServiceNow are as follow.
SVF Cloud Manager
Service | SVF Cloud Manager | |
Operating System (*1) |
|
|
Web Browser |
|
|
Display Resolution |
1024 x 768 or higher |
SVF Cloud Agent
Operating System |
|
Protocol |
|
Locale |
|
Java Environment |
Oracle Java8 (32bit) |
CPU | 1GHz or higher |
Memory | 1GB or more (2GB or more recommended) |
Disk Space | No specific requirement. Refer to recommended disk space for your operating system. |
Display Resolution | 1024 x 768 or higher |
SVF Cloud Designer Client
System requirement for SVF Cloud Designer Client which uses Adobe AIR is as follows:
Operating System (*1) |
|
Display Resolution |
|
Adobe Reader (For test print view) |
|
Salesforce
System requirement for SVF Cloud for Salesforce is as follows:
Edition |
|
User Interface |
|
User License |
|
Preview Screen in SVF Cloud for Salesforce
Following systems are required when previewing a form in SVF Cloud for Salesforce.
Operating System (*1) |
|
Web Browser |
|
Display Resolution | 1024 x 768 or higher |
Client for SVF Cloud for Salesforce Application
Following systems are required when operating SVF Cloud for Salesforce on Salesforce mobile application.
Operating System |
|
Mobile Device |
|
Required Software |
|
ServiceNow
System requirement for SVF Cloud for ServiceNow is as follows:
Supports the latest two versions.
Version |
|
Client for SVF Cloud for ServiceNow application (SVF Cloud Adapter for ServiceNow)
Following systems are required when creating print button and downloading PDF on SVF Cloud for ServiceNow application.
Operating System (*1) |
|
Web Browser |
|
Client for Excel / Word Designer (add-ins)
System requirement for Excel / Word Designer (add-ins) which can be used on SVF Cloud for Salesforce is as follows:
Excel and Word Designer add-ins cannot be used with Microsoft Store version of Office.
Operating System (*1) |
|
|
CPU | 1GHz or higher | |
Memory |
1GB or more (2GB recommended) | |
Disk Space |
No specific requirement. Refer to recommended disk space for your operating system. | |
Locale | Japanese and English | |
Excel |
|
File Extension: .xlsx and .xlsm |
Word |
|
File Extension: .docx and .docm |
Other components (*1) |
|
Supported File Format for SVF Cloud Service
Type |
Output Format | Version | File Extension |
Form designed with SVF Cloud Designer |
|
||
Excel |
|
.xls (Excel 2003 format) |
|
Designed with Excel Designer (*5) |
Excel |
|
.xlsx and .xlsm |
Designed with Word Designer (*5) |
Word |
|
.docx and docm |
UCX (Universal Connect/X)
Device to install UCX
Operating System (*1) |
|
Java Environment | Oracle Java8 (32/64bit) |
Device to configure UCX Settings
Operating System (*1) |
|
.NET Framework (*1) | .NET Framework 4.5 or higher |
Web Browser | Internet Explorer 11.0 (32/64bit) (*2) |
Device to use UCXSingle (Java version)
Operating System (*1) |
|
Java Environment | Oracle Java8 (32/64bit) |
Device to use UCXSingle (C version)
Operating System (*1) |
|
Device to use UCXSingle (.NET version)
Operating System (*1) |
|
.NET Framework (*1) | .NET Framework 4.5 or higher |
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1. General support does not cover failures due to third-party products whose mainstream support has ended.
2. Desktop version of Internet Explorer 11 is supported. To optimize Internet Explorer performance, refer to Salesforce Help below.
Configuring Internet Explorer:
https://help.salesforce.com/HTViewHelpDoc?id=getstart_browser_ie.htm&language=en
3. Versions two generations or older than the current version are not supported by the maker, so those versions are not supported.
4. Any viewer compatible with PDF specification 1.4 can be used.
5. Available for SVF Cloud for Salesforce Ver. 2.x or later
6. MacOS Sierra or higher is not supported.
7. Version 20H2 or earlier is supported.
8. IE mode on Chromium based Microsoft Edge is not supported.
9. The latest version after Mozilla Firefox 73 is supported.
10. SVF button settings on SVF Cloud Manager is not available for Salesforce Platform users.
11. Only the latest version of Salesforce mobile application is supported on iOS and iPad OS devices.
12. The latest version of Chromium based Microsoft Edge is supported.
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