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SVF Cloud

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KB#: 000007163
Last Updated: 31/Dec/2020 

System requirement for SVF Cloud (Web API), SVF Cloud for Salesforce and SVF Cloud for ServiceNow are as follow.

 

 

SVF Cloud Manager

Service SVF Cloud Manager
Operating System (*1)
  • Windows 8.1 Pro and Enterprise (32/64bit)
  • Windows 10 Pro and Enterprise (32/64bit)　(*7)
Web Browser
  • Internet Explorer 11.0 (32bit) (*2)
  • Edge (for Windows 10 only) (*8)
  • Chrome (32/64bit) (*3)
Display Resolution

1024 x 768 or higher

 

SVF Cloud Agent

Operating System 
(*1)
  • Windows 8.1 Pro and Enterprise (32/64bit)
  • Windows 10 Pro and Enterprise (32/64bit)　(*7)
  • Windows Server 2012 
  • Windows Server 2012 R2
  • Windows Server 2016 (64bit)
  • Windows Server 2019 (64bit)
  • MacOS X Yosemite (10.10) or later (*6)
Protocol
  • via Network (LPR)
  • via Windows spooler
  • CUPS
Locale
  • Japanese & English (Windows only)
Java Environment

Oracle Java8 (32bit)
CPU 1GHz or higher    
Memory  1GB or more (2GB or more recommended)
Disk Space  No specific requirement. Refer to recommended disk space for your operating system.
Display Resolution 1024 x 768 or higher

 

SVF Cloud Designer Client

 System requirement for SVF Cloud Designer Client which uses Adobe AIR is as follows:

Operating System (*1)
  • Windows 8.1 Pro and Enterprise (32/64bit) 
  • Windows 10 Pro and Enterprise (32/64bit) (*7)

Display Resolution
  • 1024 x 768 or higher

Adobe Reader

(For test print view)
  • Adobe Acrobat Reader DC

 

Salesforce

System requirement for SVF Cloud for Salesforce is as follows:

Edition
  • Salesforce Enterprise Edition
  • Salesforce Unlimited Edition
  • Salesforce Performance Edition
  • Salesforce Developer Edition
  • Force.com 

User Interface
  • Salesforce Classic 2010  
  • Lightning Experience

User License
  • Salesforce  
  • Salesforce Platform (*10)

 

Preview Screen in SVF Cloud for Salesforce

Following systems are required when previewing a form in SVF Cloud for Salesforce.

Operating System (*1)
  • Windows 8.1 Pro and Enterprise (32/64bit)
  • Windows 10 Pro and Enterprise (32/64bit)　(*7)
Web Browser
  • Internet Explorer 11.0 (32bit) (*2)
  • Edge (Windows 10 only) (*8)(*12)
  • Chrome (32/64bit) (*3)
  • Mozilla Firefox (32/64bit) (*9)
Display Resolution 1024 x 768 or higher

 

Client for SVF Cloud for Salesforce Application

Following systems are required when operating SVF Cloud for Salesforce on Salesforce mobile application. 

Operating System
  • iOS 13, 14
  • iPad OS 13, 14
Mobile Device
  • Apple iPhone 8 or later
  • Apple iPad mini 5 or later
  • Apple iPad Air 2 or later
  • Apple iPad Pro (2nd generation) or later
  • Apple iPad (7th generation) or later
Required Software
  • Salesforce mobile application (*11)

 

ServiceNow

System requirement for SVF Cloud for ServiceNow is as follows:

Supports the latest two versions.

Version
  • New York
  • Orland

 

Client for SVF Cloud for ServiceNow application (SVF Cloud Adapter for ServiceNow)

Following systems are required when creating print button and downloading PDF on SVF Cloud for ServiceNow application. 

Operating System (*1)
  • Windows 10 Pro, Enterprise (32/64bit) (*7)
Web Browser
  • Edge (Windows 10 only) (*8)
  • Chrome (32/64bit) (*3)

    

Client for Excel / Word Designer (add-ins)

System requirement for Excel / Word Designer (add-ins) which can be used on SVF Cloud for Salesforce is as follows:

Excel and Word Designer add-ins cannot be used with Microsoft Store version of Office.

Operating System (*1)
  • Windows 8.1 Pro and Enterprise (32/64bit)
  • Windows 10 Pro and Enterprise (32/64bit) (*7)
CPU  1GHz or higher

Memory

  1GB or more (2GB recommended)

Disk Space

  No specific requirement. Refer to recommended disk space for your operating system.
 Locale  Japanese and English

Excel
(*1)
  • Excel 2013 (32/64bit)
  • Excel 2016 (32/64bit)
  • Excel 2019 (32/64bit)
  • Microsoft 365 (32/64 bit)
  • Office 365 (32/64bit)
 File Extension: .xlsx and .xlsm

Word
(*1)
  • Word 2013 (32/64bit)
  • Word 2016 (32/64bit)
  • Word 2019 (32/64bit)
  • Microsoft 365 (32/64 bit)
  • Office 365 (32/64bit)
 File Extension: .docx and .docm

Other components (*1)
  • Microsoft .NET Framework 4.5.2 or later
  • Visual Studio 2010 Tools for Office Runtime

 

Supported File Format for SVF Cloud Service

Type

 Output Format Version File Extension

Form designed with SVF Cloud Designer

 		 PDF
  • Adobe Acrobat Reader DC (*4)
 .pdf
Excel
  • Excel 2003 (32/64bit)
  • Excel 2007 (32/64bit)
  • Excel 2010 (32/64bit)
  • Excel 2013 (32/64bit)
  • Excel 2016 (32/64bit)
 .xls
(Excel 2003 format)

Designed with Excel Designer (*5)

 Excel
  • Excel 2010 (32/64bit) Service Pack 2 or later 
  • Excel 2013 (32/64bit)
  • Excel 2016 (32/64bit)
  • Excel 2019 (32/64bit)
  • Microsoft 365 (32/64 bit)
  • Office 365 (32/64bit)
 .xlsx and .xlsm

Designed with Word Designer (*5)

 Word
  • Word 2010 (32/64bit) Service Pack 2 or later 
  • Word 2013 (32/64bit)
  • Word 2016 (32/64bit)
  • Word 2019 (32/64bit)
  • Microsoft 365 (32/64 bit)
  • Office 365 (32/64bit)
 .docx and docm

 

UCX (Universal Connect/X)

Device to install UCX

Operating System (*1)
  • Windows 8.1 (32/64bit)
  • Windows 10 (32/64bit)　(*7)
  • Windows Server 2012 (64bit) 
  • Windows Server 2012 R2 (64bit) 
  • Windows Server 2016 (64bit)
  • Windows Server 2019 (64bit)
Java Environment  Oracle Java8 (32/64bit)

 

Device to configure UCX Settings

Operating System (*1)
  • Windows 8.1 (32/64bit)
  • Windows 10 (32/64bit)　(*7)
.NET Framework (*1)  .NET Framework 4.5 or higher
Web Browser  Internet Explorer 11.0 (32/64bit) (*2)

 

Device to use UCXSingle (Java version)

Operating System (*1)
  • Windows 8.1 (32/64bit)
  • Windows 10 (32/64bit)　(*7)
  • Windows Server 2012 (64bit)
  • Windows Server 2012 R2 (64bit)
  • Windows Server 2016 (64bit)
  • Windows Server 2019 (64bit)
Java Environment  Oracle Java8 (32/64bit)

 

Device to use UCXSingle (C version)

Operating System (*1)
  • Windows 8.1 (32/64bit)
  • Windows 10 (32/64bit)　(*7)
  • Windows Server 2012 (64bit) 
  • Windows Server 2012 R2 (64bit)
  • Windows Server 2016 (64bit)
  • Windows Server 2019 (64bit)

 

Device to use UCXSingle (.NET version)

Operating System (*1)
  • Windows 8.1 (32/64bit)
  • Windows 10 (32/64bit)　(*7)
  • Windows Server 2012 (64bit) 
  • Windows Server 2012 R2 (64bit)
  • Windows Server 2016 (64bit)
  • Windows Server 2019 (64bit)
.NET Framework (*1)  .NET Framework 4.5 or higher

 ------------------------------------------------------------------------------------------- 

1. General support does not cover failures due to third-party products whose mainstream support has ended.
2. Desktop version of Internet Explorer 11 is supported. To optimize Internet Explorer performance, refer to Salesforce Help below.
Configuring Internet Explorer: 
https://help.salesforce.com/HTViewHelpDoc?id=getstart_browser_ie.htm&language=en
3. Versions two generations or older than the current version are not supported by the maker, so those versions are not supported.
4. Any viewer compatible with PDF specification 1.4 can be used.

5. Available for SVF Cloud for Salesforce Ver. 2.x or later

6. MacOS Sierra or higher is not supported.

7. Version 20H2 or earlier is supported.

8. IE mode on Chromium based Microsoft Edge is not supported.

9. The latest version after Mozilla Firefox 73 is supported.

10. SVF button settings on SVF Cloud Manager is not available for Salesforce Platform users.

11. Only the latest version of Salesforce mobile application is supported on iOS and iPad OS devices.

12. The latest version of Chromium  based Microsoft Edge is supported.

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