OCR Function Doesn't Work with Trend Micro Anti-Virus Products

Last Updated: 29/June/2018

Affected products:

• SVFX-Designer Ver. 9.2
• SVF Web Designer 
• SPA (Loader Service/Bridge Service) Ver. 9.3 thru Ver. 10.0
• SVF PDF Loader Ver. 9.2
• SVF StraForm Designer Ver. 1.7

Summary

You may not be able to use OCR function when you install the SVF products listed above on the machine where either of following Trend Micro anti-virus products have been installed:

• OfficeScan (it's called as "Virus Buster Corporate Edition" in Japan, see here for detail)
• Virus Buster Cloud (Version: 12.0.1226 - JPOF043.5520 or later)

Workaround

Turn off "Behavior Monitoring" in OfficeScan or "Realtime Scan" in Virus Buster Cloud before you install SVF product.