OCR Function Doesn't Work with Trend Micro Anti-Virus Products

Last Updated: 20/Sep/2019

Affected products:

• SVFX-Designer Ver. 9.2
• SVF Web Designer 
• SPA (Loader Service/Bridge Service) Ver. 9.3 thru Ver. 10.0
• SVF PDF Loader Ver. 9.2
• SVF StraForm Designer Ver. 1.7

Summary

You may not be able to use OCR function when you install the SVF products listed above on the machine where either of following Trend Micro anti-virus products have been installed:

• OfficeScan (it's called as "Virus Buster Corporate Edition" in Japan, see here for detail)
  Agent Pattern: 14.169.00 or later
• Virus Buster Cloud (Version: 12.0.1226 - JPOF043.5520 or later)
  Version: 12.0.1226 – JPOF043.5520 or later

For SVFX-Designer, you may see a security policy violation error right after installation or "Could not load OCR engine" error when rebooting it.

Workaround

Turn off "Behavior Monitoring" in OfficeScan or "Realtime Scan" in Virus Buster Cloud before you install SVF product. Contact Trend Micro support for Virus Buster configuration.