Last Updated: 24/June/2019
This article describes our support policy for Dr. Sum and MotionBoard products with Windows 10 Servicing Models (Windows as Service).
We will run Dr. Sum and MotionBoard compatibility test with the latest version of Windows 10 Windows Update after Semi-Annual Channel is released. We will also update System Requirement pages once we verify Dr. Sum and MotionBoard products operate on the latest version of Windows 10 Windows Update without any compatibility issue.
We will release any patches or service packs if we detect any critical issues with Windows 10 and announce it as Importance Notice.
You may experience any unexpected issues if you apply Windows Update before we complete the compatibility test. We strongly recommend you defer to apply Windows Update for 120 days or longer. Contact Microsoft for referring to apply Windows Update.
|Servicing Model||Dr. Sum / MotionBoard|
|Support details will be announced 3 months after Semi-Annual Channel is released (workaround will be provided if any issues are detected in any certain condition).|
|Long-Term Servicing Channel (LTSC) (a.k.a. Long-Term Servicing Branch (LTSB))||Will be supported|
Target Version and Condition
- All Dr. Sum and MotionBoard products and versions which support Windows 10 and are under maintenance service (See system requirements for Dr. Sum and MotionBoard for detail).
- All Dr. Sum and MotionBoard products which meet following condition: Any middlewares used on Windows 10 are supported by their manufacturers. This includes Java, .NET Framework and Web browsers etc...
See the Customer support guide for WingArc product lifecycle.
Dr. Sum and MotionBoard support for Windows 10 is not available when:
- You've not applied Dr. Sum and MotionBoard versions or patches which support Windows 10 major update.
- Your Windows 10 version is the old LTSC which is no longer supported by Microsoft.