General Installer Error

Last Updated: 17/Apr/2016

When accessing the website for downloading the VyNDEX Excel Add-in through a Web browser, the following message appears and the installation fails.

<Error Message>
“The following Microsoft Office solution cannot be installed due to a general installer error: VyNDEX.vsto.”

[Cause]
The installation fails because Microsoft Excel 2016 doesn’t include “Visual Studio 2010 Tools for Office Runtime” that is necessary for downloading VyNDEX.


[Solution]
When using a PC on which Microsoft Excel 2016 is installed, you have to download and install the runtime from the following Microsoft’s website before installing VyNDEX.

Visual Studio 2010 Tools for Office Runtime
https://www.microsoft.com/en-us/download/details.aspx?id=48217